Many stations require you to retrieve a key or an access card to reach the vehicles. The lock boxes of these stations are being replaced with combination ones. A 4-digit code will then be necessary.
It’s important to know that to replace the lock box door after opening it, you must re-enter the 4-digit code that you had to dial to open it. If you don’t, it will not be possible to put the door back in place.
Where do I find the code?
If the station where you booked a vehicle is equipped with a lock box with a combination, here is where to find the 4-digit code:
- In the description of your selection (when creating a reservation)
- In your list of current or upcoming reservations
- In the reservation confirmation email (if you selected the option to receive these)
The 4-digit codes are different from one lock box to the other. Once you have the car key and/or the parking lot access device, you can access the car as usual. Watch for the note: Parking station lock box code: XXXX. If the lock box has not been replaced, a note will not be displayed. You must also have the newest version of the app to see these notes.
Lock boxes without doors
To avoid any confusion between the old lock boxes and the new ones, we have removed the doors of the older models while waiting to uninstall them. So, don’t worry if you see a lock box without a door!